Refund policy

Thank You for Shopping with Old Gold Era!

At Old Gold Era, we’re committed to providing you with exceptional handcrafted products and ensuring your satisfaction. If for any reason you’re not completely happy with your purchase, we’re here to help.

  1. Returns

You may return an item purchased from our website, www.oldgoldera.com, under the following conditions:

Eligibility: Items must be unused, in their original condition, and in the original packaging.

Return Period: Returns are accepted within 30 days of the purchase date.

Proof of Purchase: Please provide a receipt, order confirmation, or proof of purchase to complete your return.

To initiate a return, contact us at hello@oldgoldera.com. Returns will need to be sent to a specific address based on your region. Once your return is accepted, we will provide detailed instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

  1. Non-Returnable Items

Please note, the following items are non-returnable and non-refundable:

Perishable goods

Clearance or sale items

Gift cards

  1. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

Approved Refunds: Approved refunds will be processed, and a credit will be issued to your original payment method. Please allow time for the refund to appear, as processing may vary depending on your bank or credit card provider.

Partial Refunds: In some cases, partial refunds may be issued (e.g., items returned in a damaged or altered condition not due to our error).

  1. Exchanges

We only replace items if they are defective or damaged. To arrange an exchange for the same product, please contact us at hello@oldgoldera.com.

  1. Shipping Costs

Return Shipping: Customers are responsible for covering return shipping costs unless the return is due to our error or the item arrived damaged. Shipping costs are non-refundable.

Refunded Shipping Costs: If the return is due to our mistake (e.g., wrong or defective item), we will cover return shipping expenses.

  1. Contact Us

If you have any questions or need further assistance, don’t hesitate to reach out:

Old Gold Era
Email: hello@oldgoldera.com